General Policy
At BILDA, we dedicate ourselves to providing high-quality, carefully curated content and digital products designed to empower your self-discovery and entrepreneurial journey. As a small business and due to the nature of our digital products and services, including the Discover Kit and other resources, we do not offer returns, refunds, or exchanges once a purchase has been made. We encourage our customers to review their orders carefully before completing the purchase process.
Exceptional Circumstances
While all sales are final, we understand that exceptional circumstances may arise. If you believe your situation warrants an exception, please contact us at hello@bilda.co with a detailed explanation of your case. Each request will be considered on a case-by-case basis, at our sole discretion. However, please note that the issuance of any refund or the allowance of a return is extremely rare and not guaranteed.
Digital Product Access and Use
Upon purchase, customers will receive access to the digital products or services purchased. It is the customer's responsibility to ensure they have the necessary technology to access and use these products. BILDA is not responsible for any inability to access products due to technical compatibility issues.
Customer Support
If you encounter any problems with your purchase or access to digital products, please reach out to our customer support team at hello@bilda.co. We are here to assist you and ensure you receive the full value of your investment in our products.
By making a purchase with BILDA, you acknowledge and agree to this No Returns and No Refunds Policy. We appreciate your understanding and look forward to supporting you on your journey.
For any further questions or concerns regarding this policy, please contact us at hello@bilda.co.